Christchurch City Council

Supplementary Agenda No.2

 

 

Notice of Meeting:

An ordinary meeting of the Christchurch City Council will be held on:

 

Date:                                     Thursday 14 June 2018

Time:                                    9.30am

Venue:                                 Council Chambers, Civic Offices,
53 Hereford Street, Christchurch

 

 

Membership

Chairperson

Deputy Chairperson

Members

Mayor Lianne Dalziel

Deputy Mayor Andrew Turner

Councillor Vicki Buck

Councillor Jimmy Chen

Councillor Phil Clearwater

Councillor Pauline Cotter

Councillor Mike Davidson

Councillor David East

Councillor Anne Galloway

Councillor Jamie Gough

Councillor Yani Johanson

Councillor Aaron Keown

Councillor Glenn Livingstone

Councillor Raf Manji

Councillor Tim Scandrett

Councillor Deon Swiggs

Councillor Sara Templeton

 

 

14 June 2018

 

 

 

Principal Advisor

Dr Karleen Edwards

Chief Executive

Tel: 941 8554

 

Jo Daly

Council Secretary

941 8581

jo.daly@ccc.govt.nz

www.ccc.govt.nz

Note:  The reports contained within this agenda are for consideration and should not be construed as Council policy unless and until adopted.  If you require further information relating to any reports, please contact the person named on the report.
Watch Council meetings live on the web:
http://councillive.ccc.govt.nz/live-stream

 


Council

14 June 2018

 

 


Council

14 June 2018

 

TABLE OF CONTENTS

 

10.     Resolution to Include Supplementary Reports...................................................................... 4

Finance and Performance Committee

12.     Performance Reporting for April 2018.................................................................................... 5  


Council

14 June 2018

 

 

10 Resolution to Include Supplementary Reports

1.       Background

1.1          Approval is sought to submit the following reports to the Council meeting on 14 June 2018:

12.   Performance Reporting for April 2018

1.2          The reason, in terms of section 46A(7) of the Local Government Official Information and Meetings Act 1987, why the reports were not included on the main agenda is that they were not available at the time the agenda was prepared.

1.3          It is appropriate that the Council receive the reports at the current meeting.

2.       Recommendation

2.1          That the reports be received and considered at the Council meeting on 14 June 2018.

 

 


Council

14 June 2018

 

Report from Finance and Performance Committee  – 6 June 2018

 

12.    Performance Reporting for April 2018

Reference:

18/570897

Presenter(s):

Karleen Edwards, Chief Executive
Boyd Kedzlie, Senior Business Analyst

 

 

 

1.  Finance and Performance Committee Consideration

 

During the discussion of this item the Committee discussed the importance of reviewing levels of service in circumstances where a change in legislation, or some other event occurs which renders existing levels of service not fit for purpose. Staff advised that there is already an implicit process available to address this situation whereby management identifies levels of service targets which should be amended and puts these forward in a report to the Finance and Performance Committee. The Committee made a recommendation that the Council formally adopts this process.

The Committee requested that more information be provided regarding the odour complaints referenced on page 28 of the Committee agenda before this report is considered by the Council.  This information is included as Attachment C.

The Committee discussed the results of the General Resident Satisfaction and Point of Contact Surveys and requested a further report on this matter.  This report Residents’ Survey Follow Up is included as Attachment D.

 

2.  Finance and Performance Committee Decisions Under Delegation

 

Part C

That the Finance and Performance Committee:

1.         Receives the information in the report.

2.         Requests additional information regarding the level of service for odour complaints prior to this report being considered by the Council, including information on location and frequency of complaints and what specific projects will address the issues.

3.         Requests additional information regarding the proposed changes to levels of service in relation to the General Resident Satisfaction and point of Contact surveys prior to this report being considered at the Council meeting on 14 June 2018.

4.         Requests a report be provided to the next Finance and Performance Committee meeting with proposed actions to respond to the results of the General Resident Satisfaction and Point of Contact surveys.

 


 

 

3.  Finance and Performance Committee Recommendation to Council

 

That the Council:

1.         Receives the information in the report.

2.         Approves the revised target related to the Level of Service, reference 9.0.5, for 2017/18: “Inspect at least 75% of all registered food premises once per year”.

3.         Agrees that when there is a change to the environment (for example an event, incident or change to regulatory requirements), in order to maintain fit for purpose levels of service, service plans will be immediately reviewed by staff and proposed changes to levels of service will be referred to the next meeting of the Finance and Performance Committee for recommendation to the Council.

Additional Staff Recommendations

4.         Notes the additional information regarding the proposed changes to Levels of Service in relation to the General Service Satisfaction and Point of Contact surveys.

5.         Notes that a sub-group of the Executive Leadership Team has been formed to lead the consideration and recommended actions for targeting improved results for future surveys, (working with Business Units and the Performance Management team)

6.         Notes the work underway to respond, not only to the General Service Satisfaction and Point of Contact survey results, but also to the feedback provided by the community in the Long Term Plan consultation process

7.         Notes that further updates will be provided to the Finance and Performance Committee; in the first instance in light of finalisation of the LTP and any resulting additional investment.

 

 

 

4.  Additional information

 

The Finance and Performance Committee ’s requests below have been responded to with Attachments C and D to this report:

2.                         Requests additional information regarding the level of service for odour complaints prior to this report being considered by the Council, including information on location and frequency of complaints and what specific projects will address the issues.

3.            Requests additional information regarding the proposed changes to levels of service in relation to the General Resident Satisfaction and point of Contact surveys prior to this report being considered at the Council meeting on 14 June 2018.

4.            Requests a report be provided to the next Finance and Performance Committee meeting with proposed actions to respond to the results of the General Resident Satisfaction and Point of Contact surveys.

 

 

 

 

 

Attachments

No.

Report Title

Page

1

Performance Reporting for April 2018

8

 

No.

Title

Page

a

Level of Service Forecast Delivery Graph April 2018

10

b

Level of Service Exceptions April 2018

11

c

Memorandum - Odour Complaints

23

d

Residents' Survey Follow Up

26

 

 


Council

14 June 2018

 

 

Performance Reporting for April 2018

Reference:

18/485780

Presenter(s):

Peter Ryan, Head of Performance Management Unit

 

 

1.   Purpose of Report

1.1       The purpose of this report is for the Finance and Performance Committee to note an update on LTP level of service performance and to approve a revised level of service target for inspecting food premises.

2.   Staff Recommendations

That the Finance and Performance Committee recommends that the Council:

1.         Receives the information in the report.

2.         Approves the revised target related to the Level of Service, reference 9.0.5, for 2017/18: “Inspect at least 75% of all registered food premises once per year”.

 

3.   Key Points

3.1       Staff forecasts as at 30 April 2018 (Attachment A) indicate a high level of achievement (88.6%), which is in line with historical trends.

3.2       Individual level of service exceptions are set out in Attachment B.

3.3       For the current financial year there is a placeholder level of service target (LOS reference 9.0.5) for inspecting food premises. Following changes to the Food Bill legislation, the Regulatory Compliance team has reviewed this Level of Service and is ready to set the target. Provided rationale: “With recent legislative changes to the Food Act 2014, food premises not previously required to be registered are now required to register with Council. This increases the number of premises requiring verification. The requirements of the new legislation also mean the new verification process could take longer to complete for each operation. In assessing the legislative changes and the effect it will have on our available resourcing, it is proposed the target for the current financial year remain as in previous years, at 75% achievement. As at 8th May 2018, the Regulatory Compliance team is achieving 70%. From the draft LTP 2018-28 the target has been set as, “98% of scheduled Food Control Plan verification visits are conducted.” Staff recommend the Finance & Performance Committee to approve and recommend to Council the revised target related to the Level of Service 9.0.5 for 2017/18: “Inspect at least 75% of all registered food premises once per year”.

 

 

Attachments

No.

Title

Page

a 

Level of Service Forecast Delivery Graph April 2018

 

b 

Level of Service Exceptions April 2018

 

 

 

Signatories

Authors

Sung Jun Park - Performance Analyst

Monika De Neef - Senior Business Analyst

Approved By

Peter Ryan - Head of Performance Management

Carol Bellette - General Manager Finance and Commercial (CFO)

 


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14 June 2018

 

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